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Customer Service
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Why?
Customer success
What is the purpose of a health score?
To measure customer satisfaction
To identify churn risk
To measure customer loyalty
To measure the overall health of a customer account
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Why?
Customer success
What is the function of a customer success manager?
Technical Enablement
Identifying Growth Opportunity
General Account Management
All of the above
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Why?
Customer success
What is the primary metric that measures customer loyalty and satisfaction?
Promoter Percentage
Detractor Percentage
Passive Percentage
NPS Score
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